Terms of service
These terms of trade and delivery apply to products bought from the Christopher Cloos online store. To shop with us you must be at least 18 years old and have a valid payment card accepted by Christopher Cloos. The webshop is owned and operated by Christopher Cloos ApS (CVR/VAT no. DK43788140).
When you shop with us you accept these terms, and you are therefore asked to read them before ordering. We may change these terms from time to time, so please read them each time you shop with us. The terms were last updated on 28 August 2026.
Company details
Christopher Cloos ApS
Willy Brandts Vej 13, 3. tv
2450 København SV
Denmark
CVR/VAT no. DK43788140
Email: hello@christopher-cloos.com
Email is the fastest way to reach us, and it is the address to use for any formal notice under these terms, including a notice of cancellation.
Prices and VAT
All prices are shown in the currency you select at checkout and include Danish VAT at 25% for orders delivered within Denmark. VAT for other destinations is applied according to the applicable rules and is shown before you complete your order. Shipping costs are shown separately at checkout before you confirm the purchase.
We reserve the right to correct obvious pricing and typing errors. If a product has been listed at a clearly incorrect price, we will contact you before dispatching the order, and you may then choose to confirm the order at the correct price or cancel it free of charge.
Your order is an offer to buy. A binding agreement is concluded when we confirm that your order has been dispatched. An automatic order confirmation sent immediately after checkout is an acknowledgement that we have received your order, not an acceptance of it.
Payment
We accept payment by Visa, MasterCard and PayPal. The amount is charged to you once the product is shipped.
Delivery
You can always see the total shipping cost when choosing a delivery option during checkout. Our delivery times vary between a few business days and a week after an order is placed.
The risk of the products passing to you - that is, the risk of loss or damage - transfers when you, or someone you have designated, take physical possession of the products.
Right of cancellation
As a consumer you have a statutory right to cancel a distance purchase without giving a reason within 14 days. At Christopher Cloos we voluntarily extend that period, so you have the right to cancel a purchase without cause within 100 days.
The cancellation period expires 100 days after the day you received your product. If you ordered several products in one order and we are unable to deliver them at the same time, the period runs from the day you receive the last product. If the day of expiry falls on a public holiday or a weekend, it is extended to the following business day.
If you have purchased more than one product in an order, you can choose to cancel some or all of the products. See below regarding refund of shipping costs on partial cancellation.
How to cancel
You cancel by notifying us of your decision to cancel in an unambiguous statement. You can:
- send an email to hello@christopher-cloos.com;
- use the standard cancellation form at the end of these terms; or
- write to Christopher Cloos ApS, c/o Milcom A/S, Farverland 6, 2600 Glostrup, Denmark.
The deadline is met if you send your notice of cancellation before the cancellation period expires.
You cannot cancel simply by refusing to receive the product, or by not collecting it, without informing us of your wish to cancel the purchase.
Returning the product
If you cancel, you must send the product back to us without undue delay and no later than 14 days after you have informed us of your decision. The deadline is met if you send the product back before the 14 days expire.
Return address:
Christopher Cloos ApS
c/o Milcom A/S
Farverland 6
2600 Glostrup
Denmark
Returns are free when you use our return label. Our label is an internationally accepted return label. There is no barcode printed on it because the recipient - in this case Christopher Cloos - pays for the shipping once the parcel has been received. You should therefore never pay shipping charges to return an item to us. If you choose not to use our return label, or pay a third party for shipping, we cannot refund those charges, as we are only able to refund payments made to Christopher Cloos.
In the unlikely event that our return label is not accepted without return shipping charges being imposed, please contact our customer service before you send the parcel, and we will assist you.
Products cannot be returned by cash on delivery (C.O.D.) or sent without delivery.
The condition of the product when you return it
You are welcome to examine the product in the same way you would in a physical shop. You are liable only for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and the way it functions. In other words, you may try the glasses on, but if they have been used, damaged or are missing parts, we may deduct an amount corresponding to the reduction in value.
Please return the product in its original packaging where possible, including the pouch and box.
Refunds
When you cancel, we refund all payments received from you, including the cost of standard delivery. We refund without undue delay and no later than 14 days from the date on which we receive your notice of cancellation.
We may withhold the refund until we have received the returned product, or until you have supplied evidence that you have sent it back, whichever is earlier.
Two exceptions apply to the refund of delivery costs:
- If you have purchased several products in one order and cancel only part of your purchase, we do not refund the delivery costs.
- If you chose a delivery option more expensive than the cheapest standard delivery we offer, we refund only the cost of the cheapest standard option.
Unless you have expressly agreed otherwise, we make the refund using the same means of payment you used for the original transaction. You will not be charged any fee as a result of the refund.
If something is wrong with your product
If you buy a product and it has a defect - such as a material or manufacturing fault - the rules of the Danish Sale of Goods Act (købeloven) apply. You can report defects within 24 months of the delivery date by contacting us at hello@christopher-cloos.com.
You must notify us within a reasonable time after discovering the defect. Notice given within two months of discovering the defect is always considered timely.
Please describe the problem in as much detail as you can. It is not a requirement, but it makes it easier for us to identify the fault and reduces the time spent handling your case.
If your complaint is justified and the fault cannot be remedied without returning the product, we will refund the necessary shipping costs. Please send the product in proper packaging and obtain a receipt for the shipment. Keep the postal receipt, including details of the shipping cost and any track-and-trace number.
Complaints and dispute resolution
If you wish to complain about a purchase, please contact us at hello@christopher-cloos.com. We aim to resolve every case directly with you.
If we cannot find a solution together, you may lodge a complaint with:
Mæglingsteamet for Forbrugerklager / Forbrugerklagenævnet
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
naevneneshus.dk
Complaints must meet the conditions for consideration set by the board, including its rules on the price of the product complained about. If you are a consumer resident in another EU country, you may also lodge your complaint with the alternative dispute resolution body in your own country.
Personal data
When you shop with us we process personal data about you in order to handle your order. You can read how we collect, use and protect your data, and what rights you have, in our privacy policy.
Intellectual property
All content on this website - including text, product descriptions, photography, graphics, logos and the Christopher Cloos name - belongs to Christopher Cloos ApS or our licensors and is protected by copyright and trademark law. You may not copy, reproduce or use this content commercially without our written consent.
Liability and circumstances beyond our control
Nothing in these terms limits your mandatory statutory rights as a consumer, including your rights under the Danish Sale of Goods Act and the rules on the right of cancellation.
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including strikes, extreme weather, transport disruption, failures at our suppliers or carriers, or the interruption of public networks. If such a situation arises, we will inform you as soon as possible, and you may cancel your order if the delay is material.
Governing law and jurisdiction
These terms and any purchase made through this webshop are governed by Danish law, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a consumer resident in the EU, you retain the protection of any mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country. Any dispute that cannot be resolved out of court may otherwise be brought before the Danish courts.
Changes to these terms
We may update these terms from time to time. The version published on this page at the time you place your order is the version that applies to your purchase.
Standard cancellation form
Complete and return this form only if you wish to withdraw from the contract. You are also welcome to write to us in your own words.
To: Christopher Cloos ApS, c/o Milcom A/S, Farverland 6, 2600 Glostrup, Denmark. Email: hello@christopher-cloos.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on: ______________________ Received on: ______________________
Order number: ______________________
Consumer's name: ______________________
Consumer's address: ______________________
Consumer's signature (only if this form is notified on paper): ______________________
Date: ______________________
