Free Worldwide Shipping & Returns

We offer free shipping

European Union – Free shipping
Orders within EU will be shipped with PostNord AB, GLS, DHL or UPS. Orders within EU will de delivered 
within 3-5 business days unless you choose our express shipping option (1-2 days).

USA & Rest of the world – Free shipping
Orders will be shipped by PostNord AB, DHL, FedEx or UPS. The delivery time is 3-5 business days 
unless you choose our express shipping option (1-2 days).

All orders are processed in Dollars (USD). Orders outside the European Union are subject to local import duties and taxes which are payable by the customer upon receipt, and may be affected by Customs and Excise delays. These charges and delays are at the customer’s own expense.

Return a product

We offer a 30-day free return policy.
Refunds will be processed approximately three weeks upon receipt of your returned frame(s).
This requires you to return the item unused and in its original packaging.

To return your product, you should mail your product to one of the following locations:

Europe: Store Kongensgade 81C, Copenhagen 1264, Denmark.
USA and rest of the world: 175 Varick Street, Suite 265, New York, NY, 10014 USA
Please contact us in order to receive a return label.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@christophercloos.dk

Exchanges (if applicable)

We only replace items that have not been used or are defective. If you need to exchange it for the same item, send us an email at hello@christophercloos.dk and send your item to one of the locations mentioned above.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Join the World of Cloos and get 10% off your first order

Have you chosen the right location?

Please Choose Your Store

International